Facing Conflict: Tough Conversations

Conflict-pointing

“When conflict is ignored– especially at the top– the result will be an enterprise that competes more passionately with itself than with its competitors.” — Howard M. Guttman, When Goliaths Clash, 2003 Managers spend an inordinate amount of time putting out fires, particularly interpersonal ones. A manager may spend 20 percent of his or her […]