If you want your company to undergo a positive transformation, you must set the example. Forge bonds with your people. Don’t be afraid to ask about— and listen to— what they want, what they like and what has meaning for them. Be deliberate and explicit. Tell them they are important to you and that you care. Explain that you want them to succeed and help them achieve their goals.
Keep their confidences. Learn about their private lives, within appropriate boundaries. Be willing to accommodate challenges in their personal lives within the work schedule.
Above all, be genuine in your show of respect and caring. Don’t hesitate to intervene when facing poor or mediocre performance. When you really care, you help people confront their difficulties and outline the path to success.
To inspire top performance, you must know people as individuals so you can motivate by focusing on their strengths and managing around their weaknesses. As you help them grow, you’ll learn how to steer them toward roles that best fit them, rather than simply promoting them up the ladder